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Navigating the Customer (R)e-journey Loop

Gone are the days of linear customer journeys. Trone maps the audience’s journey as they move from searchers and shoppers to fans of brands. We find natural intersections for the initial brand interaction and then optimize to encourage reengagements.

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Whether a B2C or B2B brand, Trone can help you direct customers and shape experiences so your business can grow searches, sales, advocacy and repeat purchases.

If your answer to any of these questions is no, maybe it’s time you let us help shape your customer experience more effectively.

Audience

Competitive Analysis

Do you know how your audience views your brand vs your competition? 

UX Audit

UX Audit

Have you made it easy to repurchase your product or service?

branding

Brand Continuity

Is your brand portrayed consistently online and offline?

engagement

Content Audit

Do you have content to keep shoppers and shouters engaged?

seo

SEO Evaluation

Are your customers finding you organically?

media

Media Recos

Are you where your audience can find you?

digital marketing

Digital Analytics

Do you measure, review and optimize based on site, search and sales analytics?

Platform Evaluation

Platform Evaluation

Is your site scalable, secure and seamlessly integrated with backend systems?