My friend Jill told this story recently: a friend of a friend of her mother read on the Internet that pet owners shouldn’t clean floors with Swiffer wet products as they purportedly contain the same chemical as antifreeze.  When Jill asked her mom if she believed that, she said, “Jill, honey–it must be true. I Googled it and read for myself on the Internet.”

To paraphrase the cartoon caption: on the Internet, nobody knows you’re sharing a myth, a half-truth or a bold-faced lie. It’s on the Internet; lots of people are reading it as evidenced by its optimization on Google so therefore, it must be true. By the way, the Swiffer story is pure fabrication. What’s amazing is that it’s still out there after five years!

And therein lies the dilemma with relying on the Internet for the definitive word; anyone and everyone can speak with authority. And it seems the louder the voice, the greater the optimization, the more validity is given. Unfortunately, the Internet has created a whole new breed of muckrakers, many of whom seem more ill-informed than purposely untruthful.

In our work for pet clients, we’ve seen on the Internet a fair amount of ignorance if not out-right fabrication. One website in particular–which I won’t name because they’re already too nicely optimized–touts itself as a fair, unbiased source of information for pet owners. It’s far from being either fair or unbiased. It gets a lot of traffic so it’s easy to assume that visitors are reading and accepting what they read. Because the web is so convenient and pervasive, it’s not difficult to make this leap: most pet owners are turning to the Internet for information and advice.

That’s a scary thought, but here’s reassurance. While pet owners might read and research online, we know from Trone Brand Connections consumer studies that the overwhelming majority talk to their veterinarian and take his or her advice. That doesn’t suggest that we and our clients should ignore online information, especially attempting to correct misinformation, but must ensure that we’re engaged and communicating with most pet owners’ preferred source of information and education–the veterinary community.