Designing for the affluent
Posted February 24, 2009 at 9:20 am by Scott Scaggs
One Comment

monopolymanAs consumers, most of us can tell the difference between an ad for a high-end product and an ad for something cheap—even if you covered the logos.  Ads are loaded with price-point cues even when there’s no price to be found.

More importantly, a consumer will make a quality inference about what you’re selling based on how your marketing piece is designed.

Even though most consumers can’t articulate why a piece looks high-end or not, we all seem to know good photography from bad. And expertly-handled typography from something that looks like it was typeset in Microsoft Word.

When you’re speaking to an affluent audience, how do you craft your message and design to connect with them? There’s not just one right answer. Sorry. There is, however, a list of pitfalls that can keep your brand down.

Don’t look cheap.

Lots of bright primary colors tend to look like plastic—like kids’ toys or the décor of a fast food restaurant. Too many colors can look junky and unfocused. Cramming every available space full of images and copy doesn’t maximize your media buy; it minimizes everything you’re trying to say. And it makes you look cheap instead of premium. The same goes for buying too small an ad. Cheap. Cheap. Cheap.

Don’t sell too hard.

What’s worse than looking cheap? Looking desperate. It’s the ad equivalent to walking in the front door of a furniture store and five sales sharks are now headed toward you—trying to look casual. It’s entirely possible to make your persuasive sales points without giant logos, screaming type, and exclamation points. Those things will just work against you the same way an overly aggressive salesperson will.

Don’t be for everyone.

Exclusivity and scarcity. These hallmarks of affluent brands should carry over into your communication strategy. The best way to accomplish this is to know your target audience. Really well. Then your ad or website will be equipped to pull that affluent person aside and whisper, “Hey, I didn’t want to tell everyone about this, but I know you’ll appreciate it…”

Which brands do this well? You tell me. Here are a few traditionally affluent brands I’ve found, but I’ll bet the best examples are still out there, trying to keep the likes of me off their mailing lists.

cartier

centuryfurniture1

prada

rollsroyce

barbarabarry

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One Comment

Let’s set the record straight right here: The Snuggie website, logos, and commercials are not pandering to the affluent market!

Mark Rickert

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